Shipping & Returns
Shipping Policy
At Mili Beads, we strive to ensure your handmade jewelry arrives safely and on time.
Shipping Rates and Delivery Times:
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Spain: Standard shipping for €2,95. Free shipping on orders over €49. Estimated delivery time: 2-5 business days.
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Europe: Standard shipping for €3,95. Free shipping on orders over €49. Estimated delivery time: 5-10 business days.
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International: Shipping costs are calculated at checkout based on your location. Estimated delivery time: 7-15 business days, depending on the destination.
Order Processing:
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Orders are processed within 1-3 business days.
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You will receive an email confirmation with tracking details once your order has shipped.
Customs and Duties:
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For international orders, customs fees, taxes, and duties may apply. These charges are the responsibility of the customer and vary by country.
Return & Exchange Policy
We want you to love your Mili Beads jewelry! However, if you're not completely satisfied, we make returns and exchanges easy.
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Eligibility for Returns:
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Items must be returned within 14 days of receiving your order.
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Products must be unworn, in their original packaging, and in the same condition as received.
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Custom or personalized items are not eligible for returns unless damaged or defective.
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Return Process:
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Contact us at milibeads.barcelona@gmail.com to initiate the return. Please include your order number and reason for the return.
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Once approved, you will receive instructions on how to send the item back.
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Customers are responsible for return shipping costs unless the item is damaged or defective.
Refunds and Exchanges:
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Refunds will be processed within 7 days of receiving the returned item, and the credit will be applied to your original payment method.
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Exchanges are available for items of equal value, subject to stock availability.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of receiving your order. We will provide a replacement or full refund, including return shipping costs.
For any questions about our Shipping or Returns Policy, feel free to contact us at milibeads.barcelona@gmail.com. We’re happy to help!