Frequently Asked Questions

Can I return or exchange an item?

Yes, you can return or exchange your item within 14 days of receiving your order, provided it is unworn and in its original packaging. Please note that custom or personalized items cannot be returned. To initiate a return, contact us at milibeads.barcelona@gmail.com.
What if my jewelry arrives damaged?

If your jewelry arrives damaged, please contact us within 48 hours of receiving your order. We will arrange for a replacement or full refund, including return shipping costs.
How can I track my order?

Once your order has been shipped, you will receive an email with tracking details. You can use this information to track your package online.
Do you offer custom or personalized jewelry?

Yes, we offer custom-made jewelry! If you're interested in a personalized piece, feel free to contact us at milibeads.barcelona@gmail.com, and we’ll discuss your design ideas and options.
What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers (upon request). All transactions are securely processed to protect your payment information.
Can I purchase Mili Beads jewelry wholesale?

Yes! We offer wholesale options for retailers. For inquiries, please contact us at milibeads.barcelona@gmail.com with your business information, and we’ll provide you with our wholesale pricing and terms.
How do I care for my Mili Beads jewelry?

To keep your item looking their best for longer, we recommend avoiding swimming and exercising while wearing the bead jewelry. If an item is made of 100% stainless steel, it is water-resistant; however; these items may lose their shine after prolonged use. To keep your Mili Beads jewelry looking its best: Store it in a cool, dry place away from sunlight. Avoid contact with water, perfumes, and chemicals. Clean with a soft, dry cloth to maintain its shine.
How long does it take to process my order?

We process all orders within 1-3 business days. You will receive a confirmation email with tracking details once your order is shipped.
What are the shipping options and costs?

Spain: €2,95, with free shipping on orders over €49. Europe: €3,95, with free shipping on orders over €49. International: Shipping costs are calculated at checkout based on your location.
How long will it take for my order to arrive?

Delivery times depend on your location. Estimates are: Spain: 2-5 business days. Europe: 5-10 business days. International: 7-20 business days. Please note that delays can occur due to customs clearance or other unforeseen circumstances.
Do you ship internationally?

Yes, we ship worldwide! International shipping fees are calculated at checkout, and delivery times range from 7-20 business days depending on your location.